Date d'entrée en vigueur : 1er juillet 2024
Entreprise : ASK WOLF LLC
Enregistré dans : Austin, Texas, États-Unis
E-mail de contact : hello@askwolf.agency
Juridiction : État du Texas
En accédant ou en utilisant les services de ASK WOLF LLC (« nous », « notre » ou « notre »), vous (« Client », « vous » ou « votre ») acceptez d'être lié par les présentes Conditions générales. Si vous n'acceptez aucune partie de ces conditions, vous ne pouvez pas utiliser nos services.
By subscribing, the person or company purchasing the membership (“Member,” “Client,” “you,” or “your”) agrees to these Membership Terms, the ASK WOLF Terms and Conditions, and the ASK WOLF Privacy Policy.
ASK WOLF LLC fournit des services de marketing professionnels, y compris, mais sans s'y limiter :- Image de marque et identité créative- Conception et développement de sites Web- Gestion et stratégie des réseaux sociaux- Publicité payante et marketing de performance- SEO et marketing de contenu- Marketing par e-mail- Production de contenu et gestion des influenceurs- Solutions de croissance alimentées par l'IA- Lancements sur les marchés internationaux
Les services sont fournis sur la base de propositions écrites, de contrats ou de contrats de service.
Les clients s'engagent à :
- Les conditions de paiement sont définies par projet ou par contrat d'honoraires.
Membership fees are charged at the beginning of each billing period and reserve access to ASK WOLF’s capacity for that period. Applicable taxes may be added where legally required.
ASK WOLF may change membership pricing or plan inclusions for future billing periods by providing reasonable advance notice. Any change will apply no earlier than the next renewal date stated in that notice.
- ASK WOLF LLC conserve la propriété de tous les actifs du projet jusqu'à la réception du paiement final.
- Dès le paiement intégral, la propriété des livrables finaux est transférée au Client.
- Nous nous réservons le droit d'afficher le travail terminé dans notre portfolio, sur les réseaux sociaux ou à des fins promotionnelles, sauf demande écrite contraire.
Les deux parties s'engagent à préserver la confidentialité de toutes les informations confidentielles ou sensibles partagées tout au long de la collaboration. Cette obligation survit à la fin de l'engagement.
A Member’s available balance cannot exceed two times the monthly credit allocation of the selected plan.
When a new allocation would exceed that limit, the oldest excess credits will expire.
The oldest available credits are applied first.
Unused credits expire automatically:
- At the end of their 60-day validity period
- When the membership ends
- When an account is terminated for non-payment or material breach
Expired or unused credits are not refundable and cannot be converted into cash, discounts or future payments.
Credits already assigned to an accepted, active request may remain allocated until that approved request is completed.
- Les propositions incluent un certain nombre de révisions.
- Brand and creative support
- Marketing and growth initiatives
- Website design, development and optimization
- Sales and investor materials
- Campaign and advertising creative
- Email, CRM and workflow supportUX/UI and digital product visuals
- Content and communication assets
- Strategic and execution support
These categories are illustrative and do not guarantee that every request will qualify. ASK WOLF has final discretion to determine whether a request is suitable for the membership, requires additional credits or should be handled through a separate proposal.
- Tous les frais engagés à ce jour deviennent immédiatement payables.
- Le travail effectué jusqu'à la résiliation reste facturable et appartient à ASK WOLF jusqu'à son paiement.
- Les campagnes en cours ou le contenu programmé seront suspendus ou transférés selon le cas.
Dans toute la mesure permise par la loi, ASK WOLF LLC n'est pas responsable de :
A request is considered accepted only when ASK WOLF confirms:
- That the request is eligible
- The required credit allocation
- The expected deliverables
- Any necessary inputs
- The anticipated timeline
Work is scheduled according to membership level, active-request capacity, complexity, resource availability and the order in which complete requests are received.
Timelines begin only after ASK WOLF receives all necessary copy, assets, access, instructions and approvals. Delivery dates are reasonable estimates unless ASK WOLF expressly agrees to a fixed deadline in writing.
Rush or priority requests are subject to availability and may require additional credits or fees. ASK WOLF will obtain approval before applying them.
Alors qu'ASK WOLF met en œuvre des protocoles de sécurité raisonnables et propose des conseils stratégiques sur la sécurisation des actifs numériques, nous cannot be held liable for:- Informations d'identification compromises en raison de mots de passe faibles ou d'une mauvaise gestion des accès- Incidents de piratage affectant Meta, Shopify, Google, WordPress, Klaviyo ou d'autres comptes tiers- Violations de données côté client, programmes malveillants, attaques de phishing ou de rançongiciels- Problèmes liés à la banque, retards dans le traitement des paiements ou transactions frauduleuses- Perte d'accès due à des interdictions de comptes ou à des violations des règles de la plateformeLes clients sont seuls responsables de la sécurisation de leurs comptes, de leurs plateformes et de leurs appareils. ASK WOLF fournit des recommandations sur les meilleures pratiques mais n'assume aucune responsabilité en cas de défaillance de l'infrastructure d'un tiers ou d'un système externe.
ASK WOLF LLC n'est pas responsable de toute défaillance ou retard causé par des événements échappant à notre contrôle raisonnable, y compris les catastrophes naturelles, les guerres, les actions gouvernementales, les grèves, les pannes d'Internet ou les pandémies.
Software subscriptions, hosting, domains, applications, plugins, fonts, stock assets, printing, advertising spend, outside production, developers, photographers, videographers, media placement and other vendor costs remain the Client’s responsibility.
ASK WOLF will not incur a material third-party expense on the Client’s behalf without approval.
ASK WOLF is not responsible for outages, policy changes, account restrictions, data loss, security incidents or technical failures caused by third-party platforms or providers.
ASK WOLF retains ownership of all work until the applicable membership payments and separately approved expenses have been paid in full.
After full payment, the Client owns the final approved deliverables created specifically for the Client, subject to any third-party licenses and ASK WOLF’s retained rights described below.
ASK WOLF retains all rights to:
- Pre-existing materials and intellectual property
- Internal methods, systems and processes
- Strategy and creative frameworks
- The ASK WOLF Access model and credit-allocation methodology
- Templates, reusable components and libraries
- General techniques, experience and know-how
- Working files, drafts and unused concepts
- Tools, prompts, automations and internal documentation
Where ASK WOLF-owned materials are embedded in a final deliverable, the Client receives a non-exclusive, perpetual license to use those materials solely as part of that final deliverable. Editable files, raw files, source files, unused concepts and internal working documents are not included unless expressly identified as a deliverable.
Nothing in the membership grants the Client the right to copy, reproduce, publish, sell, teach, sublicense, reverse engineer or commercialize ASK WOLF’s membership structure, internal credit system, pricing methodology, workflows, frameworks or templates.
ASK WOLF LLC se réserve le droit de modifier les présentes conditions générales à tout moment. Les modifications seront publiées sur notre site Web et entreront en vigueur immédiatement, sauf indication contraire.
ASK WOLF may use qualified employees, contractors and professional tools to deliver the services, provided they are subject to appropriate confidentiality obligations.
Confidentiality does not apply to information that is publicly available, independently developed, already lawfully known or required to be disclosed by law.
Les présentes Conditions, ainsi que toute proposition officielle ou tout contrat signé, constituent l'intégralité de l'accord entre le Client et ASK WOLF LLC. Toutes les ententes ou communications antérieures, orales ou écrites, sont annulées.
Results may depend on factors outside ASK WOLF’s control, including the Client’s offer, pricing, operations, product quality, market conditions, media budget, platform algorithms, internal execution and timing.
The Client may cancel the membership before the next renewal through the ASK WOLF Access Client Portal or by contacting hello@askwolf.agency.
Cancellation becomes effective at the end of the current paid billing period. The Client will retain membership access through that date. A cancellation submitted after a renewal charge has been processed applies to the following billing period.
Membership payments are non-refundable and will not be prorated, except where required by law. Cancellation does not accelerate production schedules. Requests accepted before the membership ends remain subject to the confirmed scope and delivery timeline.
Credits for a new billing period are not issued until payment succeeds.
ASK WOLF may pause new and active work while an account is overdue. Delivery timelines may be adjusted accordingly. If payment is not resolved, ASK WOLF may terminate the membership and any unused credits will expire. The Client remains responsible for approved third-party expenses and other charges incurred before suspension or termination.
ASK WOLF may suspend or terminate a membership for non-payment, abusive or unlawful conduct, repeated misuse, infringement of ASK WOLF’s intellectual property, material breach of these Terms or requests that create legal, ethical, security or reputational risk. Where reasonably possible, ASK WOLF will provide notice and an opportunity to resolve the issue.
To the fullest extent permitted by law, ASK WOLF will not be liable for indirect, incidental, special, punitive or consequential damages, including lost profits, lost revenue, lost opportunities, loss of data or loss of goodwill.
ASK WOLF’s total liability arising from the membership or related services will not exceed the total membership fees paid by the Client during the 60 days immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.
The Client agrees to defend and indemnify ASK WOLF against third-party claims, damages, liabilities and reasonable costs arising from:
- Materials, data or instructions supplied by the Client
- The Client’s products, services or business claims
- The Client’s unlawful or unauthorized use of a deliverableIntellectual-property infringement caused by Client-supplied materials
- The Client’s violation of applicable laws or platform rules
These Membership Terms are governed by the laws of the State of Texas. Any legal proceeding relating to the membership or services must be brought in the appropriate courts located in Travis County, Texas. Before filing a claim, each party agrees to make a good-faith attempt to resolve the matter directly.
ASK WOLF may update these Membership Terms from time to time.
Material changes affecting an active membership will be communicated in advance and will apply beginning with a future billing period. Continued use of the membership after the stated effective date constitutes acceptance of the updated Terms.
Changes will not retroactively alter the confirmed credit allocation for an already accepted request.
These Membership Terms supplement the ASK WOLF Terms and Conditions and Privacy Policy.
If there is a conflict relating specifically to ASK WOLF Access, these Membership Terms will control.
A separately signed proposal, statement of work or agreement will control only for the services expressly covered by that document.
By selecting the required acceptance checkbox and completing Stripe Checkout, the Client confirms that:
- The Client has reviewed and accepted these Membership Terms
- The Client understands that the membership renews automatically each month until canceled
- The Client authorizes recurring charges
- The person completing Checkout has authority to act for the subscribing business
- A separate signature is not required unless ASK WOLF or the Client’s procurement process requests one.
Questions regarding these Membership Terms may be sent to hello@askwolf.agency.
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